FAQs

 

What types of pet products do you offer?

 

1. Where can I contact you?

You can reach us at our email address: chompshopusa@gmail.com. We strive to respond to all inquiries promptly.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped directly to you from multiple locations. This allows us to offer a diverse selection of high-quality pet products.

3. What is your refund policy?

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return if you are not satisfied with your purchase.

4. How do I initiate a return?

To start a return, please contact us at chompshopusa@gmail.com. We will guide you through the return process.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care goods cannot be returned. Please refer to our refund policy for a complete list of non-returnable items.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days.

7. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

8. What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find that the item is defective or damaged, contact us immediately so we can evaluate the issue and resolve it accordingly.

9. Do you ship internationally?

Yes, we offer international shipping. However, shipping times and costs may vary depending on the destination.

10. What if I have more questions?

If you have additional questions or concerns, please do not hesitate to reach out to us at chompshopusa@gmail.com. We are here to assist you.

 

ChompShop specializes in a curated selection of high-quality pet products. Our offerings include comfortable dog car seat covers, adjustable heating pads, and stylish windproof dog jackets with hoods, all designed to enhance your pet's comfort and safety.

How can I contact you for inquiries or support?

You can reach us via email at chompshopusa@gmail.com. We aim to respond to all inquiries promptly to assist you with any questions or concerns regarding our products.

What is your return policy?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item. To initiate a return, please contact us at chompshopusa@gmail.com.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original product and make a separate purchase for the new item once the return is accepted.

Do you ship internationally?

Yes, we offer international shipping. However, please be aware of potential customs fees and regulations that may apply in your country.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.